Return & Exchange Policy
๐ Return & Exchange Policy โ [Premium Hospitality Company]
At [Premium Hospitality Company], we are committed to providing high-quality hospitality products, cleaning supplies, and food items. We aim to ensure client satisfaction through a clear and flexible return and exchange policy as outlined below:
๐งพ First: General Conditions
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Return or exchange can be requested within [7 days] from the date of receiving the order.
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The product must be in its original condition, unopened, unused, and with all original packaging and accessories.
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The purchase invoice or order number must be provided when submitting the request.
๐ฝ๏ธ Non-returnable or Non-exchangeable Products
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Perishable food items or products affected by temperature or storage conditions.
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Opened or used cleaning supplies and chemical products.
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Customized hospitality products or items specially prepared based on the clientโs request (such as printing or special packaging).
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Any product that has been stored or used in a way that does not comply with our guidelines.
๐ Exchange
Exchange is only available in the following cases:
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The product arrives damaged or unusable.
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An error in the order (wrong item delivered).
The store will cover shipping costs if the error is from our side.
๐ฐ Refunds
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Refunds will be issued to the same payment method within [refund period, e.g., 5โ7 business days] after receiving the product and verifying its condition.
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For cash-on-delivery orders, the refund will be transferred to a bank account or e-wallet specified by the client.
๐ How to Submit a Request
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Contact us via [customer service number / email / contact form].
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Provide your order number and a photo of the product (if required).
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Fill out the return or exchange request form.
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Ship the product to our address after your request is confirmed.
โ ๏ธ Important Notes
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We reserve the right to decline any request that does not meet the above conditions.
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This policy may be updated without prior notice.